Return Policy

At Scents De Crush, customer satisfaction is our top priority. While we do not offer returns for change of mind or personal preference, we do accept exchanges under specific conditions to ensure you receive the product you ordered in perfect condition.

1. Exchange Eligibility
You are eligible for an exchange if:

• You received the wrong product.

• The product was damaged during delivery.

• The product is defective or leaking upon arrival.

2. Reporting an Issue
To request an exchange, please contact our customer support within 48 hours of receiving your order. You must provide:

• Your order number

• Clear photos or a video showing the issue

• Your name and contact details

3. Conditions for Exchange

• The product must be unused, unopened, and in its original packaging.

• Fragrance bottles with broken seals, used sprays, or altered packaging will not be accepted.

• We do not accept exchanges for personal scent preferences or allergic reactions.

4. Exchange Process
Once your request is reviewed and approved, our team will arrange a replacement or guide you on how to return the product. The replacement will be sent once we receive the faulty item, if required.

5. Return Shipping
If the exchange is approved due to our mistake (wrong or damaged product), we will cover the return shipping cost. If not, the return shipping will be the customer’s responsibility.

6. No Refunds Policy
We currently do not offer refunds. Exchanges will be provided only if the issue falls under the conditions stated above.

7. Contact Us
For any exchange-related queries, please reach out to our support team via WhatsApp or contact form. We’re here to help!